The customer is the focus
3D printing in production is a reality for
Clenaware Systems
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Clenaware Systems is rightly proud of the products they develop and manufacture. Their range of high-quality glass and dishwashing machines is designed and manufactured at their UK facility using the highest quality materials and parts.
The constant pursuit of improving products, services and customer service ensures that the products are reliable in use and always deliver first-class results.
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12 questions for Clenaware
Ian Weston of Mark3D UK spoke with Richard Harris, CEO of Clenaware Systems, in a round table chat about the integration of 3D printing at Clenaware.
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#1 Tell us something about yourself and what you do?
#2 When did you first come into contact with 3D printing?
#3 What was the first application you evaluated?
#4 What was important for you from a technical point of view?
#5 How many parts are you printing?
#6 How did you justify purchasing your first printer?
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#7 How did you find the initial learning curve?
#8 What is your preferred application or part?
#9 How do you feel about your design and manufacturing process?
#10 How many printers do you have now?
#11 Why did you choose an all-round carefree package?
#12 What are your next plans for additive manufacturing?
Read all in the case study
Challenge
Shorten long lead times, reduce inventory and the high costs of tool manufacturing:
Developing new products with many individual components can be a costly undertaking, especially when product volumes are small. As a hands-on Managing Director, Richard Harris is involved in the day-to-day design and development of Clenaware Systems products. A key part of the business is working closely with R&D and Technical Director Vic Carpenter to keep new product development and production costs under control.
Richard explains: "We looked at the costs of developing our new products and realized that, given the volume of parts required, investing in tooling would be a large and expensive step. We also thought long and hard about suppliers' minimum order quantity requirements and considered whether there were any alternatives."
"One of the required parts was a complex mold, and we were asked to order it in batches of 1,000, which would have taken years! I can cite many examples where we've purchased a large number of components, only to later discover that the part had been replaced, which can create redundant stock on our shelves. The tooling comes from various suppliers in the UK, and we often leave the tooling with the suppliers, covered by our insurance, until needed. Any changes to the tooling are lengthy and usually expensive. Initial considerations were to focus on research and development and ensure we minimized our costs for changes to these tools. We would print and approve the final design before committing to anything else, but in the end, it turned out much better than that!"
Solution
Markforged 3D printers from Mark3D:
After conducting research and gathering background information, Clenaware Systems contacted Mark3D and arranged for a technician to visit to understand the company's objectives. After listening and helping to further refine the company's requirements, Mark3D examined the parts and their suitability for printing.
Over 100 parts were identified as potential 3D printing options, starting with parts like nozzles, door locks, and cable management devices. Mark3D then spent some time with Richard and Vic explaining the machine range and the advantages of each material.
An agreement was reached to purchase two Mark Two printers with three-year success plans, one designed for Onyx parts and one for nylon parts. Soon after, two more Onyx One printers were added for additional capacity.
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At a glance
Customer testimonials
When Vic and I started exploring 3D printing to see if it was right for our business, we had no idea where it would take us. Now we're well on our way, and I don't regret it at all. Our inventory levels are under control, we print to order very frequently, and research and development has become so much easier.
– Richard Harris, Managing Director, Clenaware Systems Ltd
I'm glad I found Mark3D! The collaboration was excellent and really helped me along the way. From the moment we printed our first part and were encouraged to think big by printing it overnight, we've never looked back.
– Richard Harris, Managing Director, Clenaware Systems Ltd
Where did Clenaware achieve an ROI?
Purchasing tooling is an expensive business, which meant Clenaware Systems had to calculate the payback over a relatively large volume of parts. This is difficult, however, when you sell your products in small to medium batch sizes and also want to change your designs regularly. To justify the tooling costs, parts had to be ordered in large quantities and kept in inventory for "future" use.
New product development is another area where Clenaware Systems has gained an advantage. Gone are the days of developing machines around existing, in-stock parts. You now have the freedom to experiment with multiple iterations until the design is approved. Of course, each one can be tested for form, fit, and function as soon as it comes off the printer, so feedback is immediate.
Finally, the significantly reduced inventory levels free up liquidity that the company can use in other areas with much greater effectiveness.
What is now being 3D printed?
Clenaware Systems has so far transferred half of the originally planned 100 target parts into the printing process. The rest are still in stock or require some technical modifications to optimize the printing process.
New parts are regularly released that are specifically designed for 3D printing, as well as items that are no longer available from the OEM.
delivered, in the production plan. "A part we used in our electrical design was discontinued by the supplier, creating a potential problem," says Richard. "Actually, it wasn't a problem for us! We simply designed one ourselves and used a few purchased parts to get the problem under control—it was that easy to do."
"When you rely on production machines, it's important to take care of them, so we've agreed on regular maintenance with Mark3D and supported this with a contingency plan to cover spare parts and provide discounted materials," says Richard. "Mark3D called us the other day and told us about a new material coming out, and we're going to try it out. We're always willing to try new things."
A tour of the site confirms the significant impact 3D printing has had, as new parts designed and printed on-site are used every day. They are installed directly, without any rework.
Was the ROI goal achieved?
Clenaware Systems didn't want to measure ROI directly. Richard has enough insight into the business performance to know if things are going well, and he's satisfied.
Sometimes, when stocks are replenished, the machines have a day off. But it's not long before they're back in operation, and the familiar background hum begins again. "The machines aren't loud at all, but it feels strangely quiet when they're not running. That also reminds me that I'm not saving money anywhere," says Richard.
When asked if he would do the same thing again, Richard will happily tell you that it was one of his better
business decisions, and he certainly expects investments in more machines at some point in the future. Every time Clenaware
The fact that Systems saves money by not purchasing tools further confirms the correctness of the decision. Having reduced significant costs allows more to be spent on research and development and ultimately on better products, something the team is very proud of.
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How do I design correctly for filament 3D printing? What do users say about it, and where can I find more information? – You've come to the right place! We've listed some information sources that will help you get the answers you need.